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Terms and Conditions

PAYMENT TERMS: All prices are in U.S. dollar amounts. Payment is made at the time of purchase. For your convenience credit cards; Visa, MasterCard, Discover and American Express are accepted. You may also mail in your cashiers check or money order.

TAX: Applies to all orders shipped to destinations within the State of New York. If you are tax exempt, please forward a copy of your tax exempt or resale certificate.

FREIGHT TERMS: All products will be shipped by UPS Ground Service unless otherwise notified. Free shipping will be provided for orders greater than $100.00. Additional freight charges apply to orders shipped to Hawaii and Alaska. Orders of $100.00 or below will be charged a flat fee of $14.00.

MINIMUM ORDERS: Orders for any size purchase will be accepted.

EFFECTIVE DATE: All merchandise will be invoiced at the prices and terms prevailing on date of order.

PRICE CHANGES: We make every effort to maintain prices, but we reserve the right to make price adjustments in response to manufacturers’ price increases or extraordinary circumstances. Prices are subject to change without notice.

RETURN GOODS POLICY: If you are not satisfied with your purchase Smart Medical, Inc. will replace the item(s) or provide a credit less any shipping charges. There is a maximum sixty (60) day time limit from shipping in which to return all merchandise. No return will be accepted and no credit will be issued for damaged, used or otherwise unsaleable merchandise. Non-resalable items received will not be returned. Partial cases will not be accepted for return. Items returned must be unmarked and in its original packaging with instructions and warranties. Returns will not be accepted without prior authorization. A Return Authorization should be requested to ensure proper return and credit. The following information is required for a return authorization:

1.         Customer ID number.
2.         Description of merchandise including item(s) and part numbers.
3.         Reason for return.
4.         Sales order number.

A restocking charge will be applied after thirty (30) days from date of purchase. Returns are not accepted after sixty (60) days from date of original purchase. There will be an inspection and restocking charge of twenty-five (25%) percent on all returns if the merchandise is in the original containers, has not been used and can readily be restocked. The charge will be thirty-five (35%) percent on all returns if the merchandise has not been used, but repackaging is necessary. Customer will pay for all shipping expenses for returned items. Refused orders are also subject to a twenty-five (25%) percent restocking charge.

RECEIVING: The customer should refuse damaged goods. Freight damage should be noted on the carrier delivery papers and signed by the carrier driver and Smart Medical, Inc. customer service department notified immediately.

Any discrepancies between the quantities shipped, shortages or error claims as noted on Smart Medical, Inc. packing slip and the actual quantity received are to be noted on the freight carrier's bill of lading. Customer must notify Smart Medical, Inc. customer service department within forty-eight (48) hours of receiving merchandise.

SPECIAL SHIPPING OPTIONS:

Inside Delivery: Includes delivery and placement of product(s) in customer's room of choice. A liftgate is provided to move heavier items. Debris removal and damage inspection not included.

White Glove Delivery: Includes inside delivery and placement of product(s) in customer's room of choice, complete debris removal of all packing materials, including heavy crates or pallets, damage inspection, assembly and set-up of new equipment by onsite technician.

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